As part of our remit to explore and understand the views and experiences of people in Lancashire, Healthwatch Lancashire (HWL) use an approach called ‘Enter & View’. This is a method we use specifically to understand the experiences of people living in and working in care homes, as well as the views of residents’ relatives and friends. Due to the Covid-19 pandemic and the subsequent lockdown, HWL were unable to conduct any ‘Enter & View’ visits in local care homes. Instead, working in collaboration, HWL and Lancashire County Council Quality, Contracts and Safeguarding Adults Service created a series of questions designed to explore how care home staff, residents and relatives of residents were coping during the pandemic. It was agreed that there would be three separate questionnaires, one for care home staff, one for care home residents and one for the family and friends of care home residents.

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The experience of relatives of Lancashire Care Home residents during the Covid-19 pandemic 1111 KB
The experience of relatives of Lancashire Care Home residents during the Covid-19 pandemic 4144 KB
The experience of Lancashire Care Home residents during the Covid-19 pandemic 1085 KB