The role of an Enter and View Representative is to observe how local health and social care services are being provided, what is being done really well, identify examples of good practice and whether the needs and preferences of the community are being met. They will also document recommendations for improvement where things are not so good, or where there are gaps in provision.
Enter and View representatives are trained to visit a range of NHS and social care premises, and talk to staff, patients, carers and other service users about their experiences.
The information collected is used to make recommendations on how services can be improved. Our Enter and View Reports are shared with the CQC as well as being made available to the public on our website.
As part of the Enter & View role, authorised visitors: