How do I raise a concern or make a complaint about a Hospital?

The Patient Advice & Liaison Service (PALS) are the main contact for concerns and complaints at East Lancashire Hospital NHS Trust.

Ways to contact them

Email: patientexperience@elht.nhs.uk

Telephone: 01254 733716

Post:

Patient Experience
Park View Offices
Royal Blackburn Teaching Hospital
Haslingden Road
Blackburn
BB2 3HH

Healthwatch England and the Citizens Advice have also produced some resources available here.

To read more, please download a copy of the Patient, Carer and Family Experience Strategy 2018-2021.