How do I raise a concern or make a complaint about a Hospital?

The Customer Relations Team are the main contact for concerns and complaints at East Lancashire Hospital NHS Trust.

Ways to contact them

Email: complaints@elht.nhs.uk

Telephone: 0800 5872586 / 01254 733700

Post:

Customer Relations Team
Fusion House
Haslingden Road
Blackburn
BB1 2FD

Healthwatch England and the Citizens Advice have also produced some resources available here.

To read more, please download a copy of the Patient, Carer and Family Experience Strategy 2018-2021.