Lack of NHS dental appointments widens health inequalities, warns Healthwatch


  • Patients’ champion warns of widening health inequalities as people across the country struggle to pay for dental treatments 

  • A new survey of public attitudes to NHS dentistry shows half of adults in England find dental charges unfair amid escalating costs of living


  • Local Healthwatch in some areas like Somerset reporting ‘no dentists taking new NHS patients’


  • Healthwatch England says NHS dentistry is in a desperate need of reform ahead of new regional health bodies taking over control next year.


Healthwatch England warns that health inequalities are widening as people in every part of the country are struggling to pay for dental care.


A representative poll of 2,026 adults based in England found nearly half (49%) of respondents felt NHS dental charges were unfair.

The poll, which looked at people’s experiences of NHS dentistry, including costs associated with dental care, found the following:

  • 41% of respondents said they found it difficult to book an NHS dental appointment, whilst one in five (20%) couldn’t access all the treatments they needed.
  • One in four (24%) respondents said they had to pay privately to get all the treatment they
  • One in six (17%) reported they felt pressured to pay privately when they booked their dental appointment. Similar numbers (17%) said their NHS dentist didn’t explain the costs before starting their treatment.
  • More than one in 10 (12%) reported that their NHS dentist charged more for the treatments than the advertised NHS charges.
  • Almost a third (29%) said lack of access to dental care led to more serious problems, making them feel anxious. Others said lack of timely dental care made it hard to eat or speak properly (16%); and made them avoid going out (14%).


The shortage of NHS appointments has hit people on low incomes hardest, meaning they are less likely to have dental treatment, compared with those on higher incomes. The poll suggests that people from social economic group (SEG) A are six times more likely to be able to pay for private dental care if they can’t find an NHS dentist to treat them than people from SEG E (48% and 8%, respectively).


The new data also reveals a significant North-South divide when it comes to affordability of dental care. While one in five people (20%) living in the South said they can afford private dental care if they can’t find an NHS dentist, in the North, just seven per cent said they could afford private treatment.


Overall, 38% of the respondents feel they are less likely to visit a dentist, despite clinical guidelines recommending regular dental check-ups to keep people’s mouths healthy.


The findings come as more than 2,000 dentists quit the NHS last year, according to new data obtained by the Association of Dental Groups under freedom of information laws, suggesting a growing trend towards private provision.


Healthwatch England has repeatedly raised concerns over the last two years as the twin crisis of access and affordability has continued to grow. Between October 2021 and March 2022, the Healthwatch network heard from 4,808 people about their experiences of dental care, many of whom were struggling to access timely care.


Healthwatch is therefore making renewed calls on NHS England and the Department of Health and Social Care to put a reformed dental contract in place before formal responsibility for dental services passes to the 42 new Integrated Care Systems in April 2023.


Louise Ansari, national director at Healthwatch England said: “Access to NHS dentistry has been one of the most significant issues people have raised with us in the last two years. There is now a deepening crisis in dental care, leaving people struggling to get treatment or regular check-ups on the NHS.


“The shortage of NHS appointments is creating a two-tier dental system, which widens inequalities and damages the health of the most disadvantaged communities. With millions of households bearing the brunt of the escalating living costs, private treatment is simply not an option and even NHS charges can be a challenge. This needs urgent attention if the Government is to achieve its levelling up plan and tackle health disparities.


“We are once again calling on the Department of Health and Social Care and NHS England for greater ambition and urgency from NHS dental reform plans to create a fair and inclusive dental service. We strongly recommend that a new dental contract is in place before Integrated Care Systems take on formal responsibility for dentistry from next April.”



Healthwatch Blackburn with Darwen Chief Officer Sarah Johns, said: “Dentistry continues to be one of the main issues raised with us by the public. In the past year, 53% of our feedback has been about people not being able to find an NHS dentist. People are telling us they have called many dentists but cannot find one taking new patients. We are also aware from NHS England that there are no dentists taking new NHS patients in Blackburn with Darwen.


We have appreciated support from NHS England to help residents facing significant impact on their lives as a result of their oral health and the support provided by the Lancashire Emergency Helpline but the issue of lack of access to NHS dentists is affecting residents of our borough every day, exacerbating the fact that our five-year-olds have the highest rate of decay in England.


Healthwatch Blackburn with Darwen were approached by a mental health care coordinator looking for a dental referral for her client who was only 23 years old and had stumps for teeth on her top row due to vomiting during pregnancy but could not get registered with an NHS dentist. She was doing well with her therapy but did not want to leave the house because of the state of her teeth.

NHS England managed to arrange a referral for her to a local dentist which was a fantastic outcome, but we know that there are many more residents in similar circumstances not getting the treatment they need.



Healthwatch England will be sharing the new findings on social media using the #fixNHSdentistry hashtag.

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