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Your spotlight on local services

822 residents tell us their experience of local services


Blackburn with Darwen is the 15th most deprived Borough out of 326 authorities in England for health and social outcomes. Compared to the national average, life expectancy in the Borough is 2.8 years lower for males and 2.1 years lower for females. In the Borough itself, the difference between the poorest and most affluent areas is 8.3 years for females and 11.9 years for males.*

The Small Area Engagement Project was designed to target neighbourhoods with high levels of deprivation to listen to their experience of local health and social care services. 

Through the use of a door to door survey and  community events in local areas to promote local services, 822 residents shared their views and expetrience about their local services. 

Key findings from the report:

  • 52% told us their health was ‘good’ or ‘very good’.
  • 69% said their GP was ‘good’ or ‘very good’.
  • 95% of people who had used the 111 service said it was ‘good’.
  • 45% would not know how to get support for their mental health
  • 74% who had used the Royal Blackburn Hospital Emergency Department said it was ‘good’.
  • 42% of people had a regular dentist check-up. Of those who hadn’t seen a dentist for over 2 years, 46% told us it was because there was no need to go.
  • 50% of people would not know how to make a Hospital complaint.
  • 56% of people would not know how to complain about their social care.
  • 29% of people would not feel confident raising a concern about their social care.

The report has been shared with the commissioners and providers to the services mentioned, with examples of how they’ll use the report to improve local services in the Borough.

Mark Rasburn, Chief Executive of Healthwatch BwD, said “This piece of work was designed to engage with residents most at risk of worse health and economic outcomes. It’s enabled over 820 people to tell services where things are going well and where thing need to improve.  The report will be used to highlight where services need to improve to improve the access and experience of local people”.