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Your spotlight on local services

NHS North West "Help Us to Help You" Campaign


Here are the latest key messages from NHS North West's Help us to Help You Campaign. 

General messages

  • If you need medical help, the NHS is still here for you.
  • If you need medical help from your GP practice, contact them either online, by an app or by phone to be assessed.
  • If you need urgent medical help, use the NHS 111 online service. If you cannot get help online, call 111.
  • If it’s a serious or life-threatening emergency, call 999
  • If you are told to go to hospital it is important that you go to hospital. 
  • You should continue to attend your appointments, unless you have been told not to attend.

Mental Health

  • The NHS is here to support your mental health.
  • In these unprecedented times, it is as important to look after your mental health as your physical health.
  • 24/7 urgent mental health support is available to all adults and children.
  • You can find your local NHS helpline by searching for your postcode or home town in a new service finder on the NHS.UK website.
  • If you or a loved one need urgent mental health care, please do call your local line, at any time of day or night. NHS staff are available to provide support and direct you to the right services if you need further care.
  • NHS staff have been working together to ensure that mental health care and support can safely continue.
  • People who already have appointments should continue to attend them.
  • Many services are offering more flexible options such as video and phone consultations to improve safety for patients and staff alike.

Heart attack

  • If you or a loved one experience symptoms of a heart attack or another killer condition, you must seek help as you always would. For a suspected heart attack that means phoning 999 immediately.
  • The common symptoms of a heart attack can include:
    • chest pain – the chest can feel like it's being pressed or squeezed by a heavy object, and pain can radiate from the chest to the jaw, neck, arms and back
    • shortness of breath
    • feeling weak or lightheaded, or both
    • an overwhelming feeling of anxiety

Eye care

  • Eye care services are still running
  • People who need urgent eye care should contact any optician or NHS 111 without delay.
  • The sooner treatment can be provided the more positive the outcome for patients.
  • The COVID Urgent Eyecare Service has been established to support patients in Cheshire and Merseyside/Lancashire & South Cumbria/Greater Manchester with their urgent eye care needs
  • The service will use technology to provide remote consultations to patients meaning more patients will be able to access services, either at or close to home, reducing the need for travel and hospital visits.